Customer Service Assistant

We are hiring! You are Indonesian citizen and grew up in a German speaking country? Or you are a German citizen looking for a freelance job? You are familiar with Western culture and client needs? You enjoy solving problems and keep clients happy? You are quick in replying phone calls, emails, chat- and WhatsApp messages? Great! This job is for you!
Job type:

  • Monday to Friday (8 hours per day)

Begin: ASAP


Customer service management:

  • Answering phone calls, live chat, offline messages, emails and WhatsApp messages
  • Forwarding bookings to partners by email, phone, Whatapp
  • Reconfirming bookings to clients by email, phone, Whatapp
  • Resolving issues with guest and business partners
  • Builds and strengthens relationships with existing and new accommodation owner to enable future bookings.
  • Responsible in supporting the Management with business development.

Support management:

  • Supporting department related for accommodation showing, guest check in and check out
  • Supporting Accommodation Department and Excursion Department when it is required


  • Good communication skills both verbal and written in German language (mother tongue)
  • Good communication skills both verbal and written in English
  • Indonesian language skills are a plus
  • Completed university studies is highly appreciated
  • Good computer skills and proficient in Microsoft Office, Google Docs, Email etc.

Interpersonal Skills

  • Good communications skills
  • Ability to listen and active problem solving skills
  • Good interpersonal skills
  • Ability to handle pressure
  • Familiar with western culture
  • Friendly
  • Teamwork
  • Flexibility
  • Work independently


Customer Service is responsible to Operational Manager

About us

PT Bali Ide Internasional is a Bali based e-Business startup, founded in 2010. Its main business is accommodation and activities in and around the island of Bali. Bali-Link’s goal is to get the best deals for the customer at the most affordable price. The company works closely together with several study exchange programs, villa owners, villa and hotel managements and travel companies. Bali-Link is working in a constantly changing work environment and always open to new business fields.

What we offer

  • Salary: depends on qualification and experience
  • Learning environment
  • Monthly transport allowance and phone allowance
  • Modern office with nice ambience